Return and Cancellation

• Digital Product

  The products such as Digital Content like Documents/ Videos/ Images/ Digital Files.

  First Canvas Ventures Pvt. Ltd. offers NO-Refund in any case, what-so-ever, for the Product/ Services/ Content which are Digital in Nature such as Softwares/ Video Content/ Photos/ Music Provided/, which may be served/ delivered via Digital Mediums such as, not limited to, Email/ Download Link/ Mobile App/ Web-Browsers or such products may also be served via physical devices such as pen-drives etc.

  Though, if the delivery of such Product/ Service/ Content did not take place i.e the not initiated by First Canvas Ventures Pvt. Ltd., a refund shall be considered.

• Customized Product

  The products where customization has been done specifically for the Ordering Customer such as, not limited to, Diary/ Clothes/ T-Shirts and any other type/ kind of Product/ Service/ Content.

  First Canvas Ventures Pvt. Ltd. offers NO-Refund in any case, what-so-ever, for such Product/ Services/ Content.

• Subscription Services/ Product

  The Subscription Services/ Product like, not limted to, Online-Courses/ Offline Courses, Software Services, E-Magazine or any other types, First Canvas Ventures Pvt. Ltd. offers Refund subject to Terms & Conditions and Refund/ Cancellation Policies of each of such product/ service.

• Refundable Products

  The Products, which are Physical in nature and does not fall in to the category of `Digital Product` and `Customized Product`.

  First Canvas Ventures Pvt. Ltd. offers Full-Refund only in case of a Manufacturing Defect, for the Physical Products which are physically delivered to Customer's Physical Location such as House/ Office/ Residential/ Communication Address via Postal/ Courier or such services.

  Such Refunds are applicable only if the Unpacking Video has been made from opening of the Parcel/ Package and till the product is taken out. The Video should capture all sides of the product including Damaged/ Non-Damaged parts.

  To claim the refund, the Captured Video should be sent via whatsapp only on the Whatsapp Number {{ refund_whatsapp_no }} along with the Order No./ Invoice No. of the Product. On receipt of such video and details, First Canvas Ventures Pvt. Ltd. shall analyze and approve/ deny the Refund-Claim.

• Process of Refund (Approved Refunds)

  Refunds are processed only when First Canvas Ventures Pvt. Ltd. has received the Payment Amount into their authorised Bank Accounts!

  For which are subject to the Refund-Process as mentioned earlier, First Canvas Ventures Pvt. Ltd. processes the refunds at the earliest, but Customer should note that the applicable Refund-Period is 7 worling days from the date of Refund-Claim application and the receipt of Unpacking Video.

  In case of Approved-Refunds for a product for which full-Money was paid by the customer, the amount will be returned to the Customer to their Original Payment Source OR by way of Cheque. There will be NO-CASH refunds even if Original Payment Mode was Cash ( or COD ).

• There might be a Refund-Fees applicable on some products/ services, subject to approval of refunds.

Return Policy

• Products are returnable only when there is a manufacturing defect. Subject to the Return Policy for that Product!

• Services are Non-returnable once the delivery has been initiated.

• There might be a Return-Processing-Fees applicable on some products/ services.

Cancellation Policy

• First Canvas Ventures Pvt. Ltd. offers Cancellation against fully-paid orders before dispatch. Once the Order has been processed and dispatch has been made, No Cancellation is possible and Refund-Policy as mentioned above shall be applicable.

  There might be a Cancellation-Fees applicable on some products/ services.